Frequently asked questions
WHAT IS THE SHIPPING COST?
We deliver only in Hong Kong SAR, and the delivery fee is fixed at 50HKD for one box. After 600HKD of the bill, delivery is free of charge. For big orders (more than 6 boxes in one order) we will contact you with the shipping price estimate.
WHEN WILL YOU SHIP MY ORDER?
Upon receipt of your payment, gift boxes typically ship within 1-3 business days. For big and corporate orders shipping timeline can vary.
HOW LONG DO I NEED TO WAIT FOR MY ORDER TO ARRIVE?
Please allow at least 1-3 days for delivery to your address.
If you need your gift on or by a specific date please email us at email@example.com and we will work with you to make it happen!
We are not liable to any shipping delays, nor loss of any kind caused by unforeseen and uncontrollable circumstances, such as unreachable recipients, invalid addresses, weather conditions that affect delivery so on. In these situations, Podarona will try its best to notify customers of the delay, and if possible, make new delivery/collection arrangements with an estimated delivery date.
HOW CAN I PAY FOR MY ORDER?
We accept major bank card systems(visa, mastercard), as well as Paypal at the check-out. We can also accommodate PayMe and online bank transfers like FPS.
DO YOU SUPPORT EXCHANGE OR REFUND?
All gift boxes sold are non-exchangeable and non-refundable. Thanks for understanding!
CAN I SEE AND PICK UP THE ORDER IN THE SHOP?
We are an online shop and we can not offer a physical shop experience. All the gifts orders can be placed online and delivered to your address or directly to the door of your recipient.